Late fees and payment issues
UĢý charges interest on past-due accounts. The university also issues notices/holds that limits access to some university services. Students aren’t removed from classes when their accounts are past due. Please see the for more important dates and deadlines.
Past due fees and late interest
If you haven't paid your fees by the payment deadlines found in your , your account will accrue late interest. Fee deadlines can be found in the
What happens if you don’t pay your outstanding balance before the payment deadline?
- Late interest is assessed on past-due balances of academic and Residence fees of $100 or more.
- Late interest assesses at 1% per month, calculated once per month.
- Late interest doesn’t accrue interest. Only the principal amount owing accrues late interest.
- Students with past due balances will receive monthly email reminders sent to their UĢý email address. The message will inform them of past-due fees and interest charged.
- The university will email a final notice to you when your outstanding balance is 120 days past due. The notice will go to the UĢý email address listed in your Student Centre. An external collection agency will contact you about the outstanding balance. This may impact your credit score.
- Students who have a notice for fees owing won’t be able to order transcripts. They also won’t receive their parchment at Convocation or after the ceremony until all notices/holds are cleared.
- Notices/holds may also be placed for library fines, parking or laboratory fees, or Student Wellness Services charges.
Overdue charges
1–14 days
A notice/hold is placed on your account after the payment deadline passes. The notice/hold will remain in place for 14 days. This notice/hold serves as a reminder and doesn’t impact access to UĢý services.
15–120 days
After 15 days, a notice/hold will be placed on the account that prevents access to some university services. This means that you won’t be able to add courses to your schedule, access your transcript, enrol in a payment plan, or receive your parchment after graduation.
121+ days
A final notice/hold is placed for fees overdue by 121+ days. This notice/hold prevents the same services that are currently locked. At this stage, the account is sent to an external collections agency to contact you about the debt owed to UĢý. Having your information sent to collections can impact your credit score.
Notice (hold) removals
Notices/holds for past-due Residence or academic fees are removed overnight once your payment shows as paid on your student account.
If you pay using Flywire through your Student Centre, your hold will be removed within an hour when your payment appears as “guaranteed.”
If you make a payment directly to an external collections agency, it can take up to 21 business days for UĢý to remove notices/holds on your accounts.
Note: Library, parking, lab and Wellness Services fees must be paid to the department that manages the service. They’ll remove the hold once payment is received.
Withdrawing from the university
If you’ve decided not to attend UĢý, you must drop all courses through your Student Centre before the term .
Graduate students must complete a voluntary withdrawal form. .
Students who withdraw from course(s):
Student loans
UĢý doesn’t collect tuition payment directly from student loans. All loan funds are deposited into the student's bank account. You’re responsible to pay your fees by the payment deadline. Those due dates are in Student Centre under the 'My Financials' section. Interest will be charged to the account if payment is late.
FAQs
Canadian online banking
If you paid through Canadian online banking more than seven business days ago, submit a payment trace service request.
Flywire
If you paid through Flywire and your status is still showing as “initiated,” contact directly.
Convera
If you paid through Convera, contact directly.
CIBC Student Pay
If you paid through CIBC Student Pay, contact directly.
External awards
If you paid using an external award more than 28 business days ago, submit a payment trace service request.
Detailed instructions on how to complete a service request can be found in the how to create a new service request guide (PDF).
Current students, former students, and alumni all have access to the . Visit to reset access to your account. That will allow you to regain access to your Student Centre.
If you don’t have access to service requests and need to submit a payment transfer or refund follow up service request, contact UĢý Finance by emailing finance@ucalgary.ca. In your request, mention that you don’t have access to service requests in the Student Centre to avoid delays in processing your inquiry.
If you're having challenges using CIBC Student Pay or to follow up on a payment made through them, you can contact CIBC Student Pay directly. You can also try an alternate payment option.
Email:
studenthelp@cibc.com
If you're having challenges using Convera Global Pay or to follow up on a payment made through them, you can contact directly. You can also try an alternate payment option.
Webform:
Transactions to and from aren't allowed. If your bank’s country isn’t listed on the Flywire, Convera Global Pay for Students or CIBC Student Pay payment portals, you must choose a different payment method.